Thursday, 3 January 2013

Welcome to 2013!

Knit Wits Yarns

Happy New Year to one and all and I hope the festive season passed in a blaze of fun, time spent with friends and plenty of "me" time to knit whatever your heart desired.

Our Christmas was more than a little fraught as the shop was burgled a week before.  Perhaps I'm lucky as this has never happened to me before but the shock of walking into the back "office/store room" and finding the back door swinging open still hasn't quite left me.  Obviously the main thing they took was the shop laptop - well used (and looking it) but set just how we needed it they probably got about £30 for it and, for us, it was the loss of 6 years work.  Because I was about to upload some new things to the site the external hard drive was also in the office so they took that too - probably got about £5 for it and took less than a minute to clear off all the information on it (mostly photos for the site).  Fortunately, many of those are backed up at home but it all means more work for us and the senselessness of the crime is still overwhelming.

The Police have been very good, the insurance company less so.  I guess there are an awful lot of people who put in false claims and insurance companies spent a lot of time sorting the wheat from the chaff but the general attitude seems to be that, firstly, I need to prove that I've been burgled (the Police can definitely help with that) and, secondly, apparently I really need to consider whether I should put in a claim as I'll lose my no claims bonus.  The wool shop has been here for over 25 years and I've owned it for 8 and, so far as any of us are aware, this is the first ever claim - a little bit of understanding and - good Lord - sympathy, would have been nice.

However - looking on the bright side (and hopefully not tempting fate) we weren't flooded like many, many poor souls were over the Christmas period and we're not having to deal with the horrendous impact of that.

We are now back online and I've spent the last 2 days fulfilling, sorting and packaging up all the orders and requests that came in whilst we were offline.  Apologies to all whose packages didn't arrive in the usual speedy way that we pride ourselves in.

The only problem that now remains is that we've lost ALL emails prior to December 20th.  So - for anyone who has pre-ordered online, requested yarn online or is even expecting a reply from us to a query, I'm sorry but we no longer have your emails and have no way of contacting you!  Please do email us again and - if we don't hear from you then I'm afraid we won't be able to fulfil your requests.

Thank you for your understanding at this difficult time.

PS: I should also say that - at no time was any security compromised.  Orders placed with us are transacted by our bank so no card details are kept on our system and, furthermore, everything is passworded and, now, all passwords have been re-set.  It's been a nightmare but we're getting there!

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